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What Does a Care Manager Do?

At Elder Focus, our care managers enhance quality of life by using a holistic approach to serving the needs of our clients including advocacy during and after crises, utilizing a broad range of community resources, and supporting transitions to alternate life setting.

The seven phases of care management are shown here. Together they represent the process we use to serve our clients. By clicking on each element in the figure, you can access the pages describing the activity. Please see what Elder Focus can bring to your life or that of a loved one. A case study also illustrates each step in the process.

Barbara and Mary - A Case Study

Barbara is a spry eight-five year old living at home in Carmel-by-the-Sea. She and her late husband moved to Carmel when Walter retired after a long career with a San Jose defense contractor. They lived happily in Carmel for fifteen years until a year ago when Walter passed away. Barbara has one daughter. Mary and her three daughters live in Marin County, north of San Francisco and three hours north of Carmel. She is a successful marketing manager at a San Francisco advertising firm. Mary and Barbara have always been close and have been able to get together about once a month since Walter's death.

Several months ago Barbara began to complain about feeling "blue", and spoke of bouts with melancholy and loneliness. She expressed a desire to see Mary more often and she began to call her at home and work several times a week. Two months ago, Mary was called from the local hospital emergency room where Barbara had been taken after a fall in her home. A neighbor heard her screams and called 911. Mary immediately drove to Carmel to be with her Mother. She was released from the hospital the next day with only minor bruises. Barbara expressed her desire to have Mary stay with her for a while and Mary took a week off from work to be with her mother. Mary's husband was glad to help out with the children and Mary had a good time visiting.

After her accident, Barbara appeared to be less confident about living alone. She seemed to be afraid she would fall again and tended to stay close to home. She talked with Mary quite frequently at home and at work. Mary was visiting her mother every other weekend and her family was beginning to complain about her absences. Her boss at work was also concerned about the time Mary had been spending tending to her mother. <Next>


"Parents, however old they and we may grow to be, serve among other things to shield us from a sense of our doom. As long as they are around, we can avoid the fact of our mortality; we can still be innocent children."
Jane Howard (1935 - 1996)
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©2000-2001 Elder Focus, LLC
Tel: (831) 643-2457
Fax: (831) 643-2094

2600 Garden Road, Suite 207
Monterey, CA 93940


Elder Focus is the GCM Partner for Eldersearch.com in the Monterey Bay Area

Member, National Association of Professional Geriatric Care Managers
Member,
National Association of Professional Geriatric Care Managers